Fastest Way To Win? Don’t Serve Shit!

Stop Serving Shit!   Last week I went to a nearby pub to have lunch with a friend. This place is an old pub with a new nicely renovated section with it’s own bar. It’s a great environment so we decided to have lunch. I wish we hadn’t. At the time we ordered there were…

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If Your Restaurant Does Not Have It’s Own Website You Are F**king Crazy!

“I am continually surprised at how many restaurants do not have their own site. I can only assume that these restaurant owners also drive 1980 Volvos, have corded landline phones and still wear corduroy.” The above quote comes from a previous post about complaint management and of a feature that should be on your website,…

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Restaurant Consulting: ‘The Excuse Cop-Out’ Undermines Your Business

For major complaints severs usually bring in the manager and the manager makes the call. But what about those smaller complaints? An easily rectified complaint done wrong can leave a bad taste in your customer’s mouth that has nothing to do with the meal.

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Restaurant Consulting: Funding Your Restaurant Business [PART 2]

A couple of weeks ago I discussed how you can use your existing customers to help fund your restaurant expansion. This time we are going to look at the pros and cons of crowd funding, as well as looking to venture capitalists for financing when the banks say no.

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